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HELP
INDEX
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We ship anywhere
in the United States, England, Canada, Australia and Japan. For
all other countries, please inquire via E-mail. We don't ship to
some specific countries and the shipping methods and fee are vary
with each country.
United State Address
- We ship all United
States address (except Hawaii and Alaska) by USPS Priority with
Delivery Confirmation, FedEx 2 Days or Overnight with insurance
and tracking No.
- For Hawaii and
Alaska we ship by USPS (United States Postal Service) Priority
Mail only with Delivery Confirmation.
- For all P.O.Box
address, we ship by USPS Priority mail with Delivery Confirmation.
- Shipping fee is
charged by the total weight of your order.
- We send your Tracking
No. of Fedex or your Delivery Confirmation No. of USPS by E-mail
after shipping your order. You can trace your order by accessing
to http://www.fedex.com/us or http://www.usps.com. We don't charge
Sales Tax for any State address.
- 2-Days provides
delivery Monday-Saturday by 7:00PM in 2 business days for orders
placed by 3:00PM, EST. Monday-Friday. Allow one additional day
for orders placed after 3:00PM, EST and placed on Saturday and
Sunday.
- Overnight provides
delivery by 4:00PM, the next business day for order placed by
3:00PM, EST. Monday- Friday. Allow one additional business day
for orders placed after 3:00PM, EST. and placed on Saturday and
Sunday.
- For USPS Priority
Shipping the days to take from our office (NY) to your home depend
on the State you live. For example, if you live in the State close
to NY like NJ, it will take only 2 business days of the shipping
date but for West coast address like CA, it will take 2-4 business
days.
NOTE:
when you added an item, you can check shipping fee in
YOUR CART box on the each item page or by click
VIEW CART on the Navigation
bar. Please fill in your Zip code and click UPDATE. You can see
the shipping & handling fee.
International
Order
- We ship Europe,
Canda, Asia and Australia by USPS (United State Postal Services).
For the price increase by USPS, we added
Fisrst Class Mail International (the most economical method) on
5/14/2007. Please choose FCMI (First-Class Mail International),
PMI (Priority Mail Internationall) or EMI (Express Mail International)
at the checkout section. The shipping fee is automatically
showed up on the checkout section.
- The shiping
fee is culculated by weight and the fee is varies, depending on
your country. Please check
the shipping table. You can see this table again in your
shopping cart before checkout.
- Please
Note. For
the Priority Mail, if we use the Flat Rate envelop (12" X
9") provised by USPS, the shipping fee is $9 (for Canada
& Mexico) and $11 (for other countries). However, if we don't
use the envelop, the shipping fee is $16 (for Canada & Mexico),
$20-23 (for other countries for up to only 1 LB. For the reason
, we use the envelop as possible as we can to lighten our customer's
burden for the shipping fee. So, some package might be tightly
packed but you just pay the flat rate fee.
- For First Class
Mail, neither insurance nor tracking No. are available.
We ship with Certificate of Mailing (the Proof we sent, including
your name and adress). However, since we can't have responsibility
for lost or damage by USPS or/and the Postal Service of your country,
we recommend you to choose Priority mail which you can track the
package.
- For Priority Mail
insurance is not available. However, you can track your order
on the site, http://www.usps.com until the time when the package
left US to your country.
- For EMI, insurance
and tracking No. are include in the shipping fee.
- You may be
charged Custom Duty depend on the merchandise amount by the post
office in your country. Please ask about the charge in detail
to your post office.
- We don't ship
some countries in Asia and Europe. Please send e-mail to ask if
we ship your country.
NOTE: when you added
an item, you can check shipping fee in YOUR
CART box on the each item page or by click
VIEW CART on the Navigation
bar. Please fill in your Postal code and choose country and click
UPDATE. You can see the shipping & handling fee.
Japan
- We ship all Japanese
addresses by USPS (United States Postal Services). You can choose
First-Class Mail International, Priority Mail International or
Express Mail International.
Please refer the list on our Japansese Version Site Go to Top
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| Return
& Exchange |
- If you should
wish to return or exchange your merchandise, please send e-mail
first within 5 days of receiving your package and receive Return
Authorization # by E-mail.
- We don't issue
Return Authorization # if you don't contact us by e-mail within
7 days of receiving your package
- Please take a
copy of your invoice and fill out the RA# at any place on the
invoice or your envelop.
- Tha package and
merchandise should be same to the original condition and send
by Fedex or UPS only within 7 days of the RA# issued date. Please
make sure to get a Tracking Number.
- You may send back
via USPS but we recommend you to insure it since we have no responsibility
for lost or damaged goods.
NOTE
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We
don't accept any return, which was sent back more than 10 days
later of the RA# issued date.
- We accept returns
only if it is same to the original condition. Returns wirth any
stains are not acceptable, especially for a white T shirt.
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For
any reason, only unwashed and unworn merchandise is acceptable
(No deodrant please).
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Also we don't accept any return if the return is FINAL
SALE item.
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We
only refund shipping charge if we have sent wrong or defective
item.
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We
don't accept any return without RA#
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We
have no responsiblity for lost or damaged return goods caused
by any carriers (Fedex, UPS, USPS).
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For
International customer: Please return via First Class Air Mail
with Insurance, GPM with envelop No. and custom No. or EMS with
tracking No.
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| About
Size |
- We are a selectshop
retailer who purchase a lot of items from a lot of vendors. Each
vendor has each different size range which means Size S of vender
A and Size S of vendor B has different dimension. So we describe
the dimension for Bust and Length and receommendation on the each
item page.
- If you still don't
know which size is good for you, please pick up your T-shirt you
always wear and take a measurement from armpit to armpit and
multiple the size by 2. Then, compare it with the dimension
we describe on the each item page.
- Our most T-shirts
are cotton-rib baby doll T (Relatively tight fits) or cotton fine
jersey T (comfortable fits).
- The all mennequins,
which we use for our photo, are size M (8, Bust=35").
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| About
Shopping Cart & Check out |
- You can cancel
your order at anytime until you fill in Payment Information and
click "Next".
- If you don't receive
Order Comfirmation E-mail within few minute, please contact us
immediately. Your order might not be processed.
- teeNYtee.com respect
your privacy. We use register system on our check out process
to improve your shopping experience and to communicate with you
about our new product and Sale event.
- We don't transfer
or sell the information you enter on our all pages to third parties.
We also don't share your information with third parties under
any circumstances.
Note: If you have
some difficulties to check out, please make sure your card information
is correct as below.
- You filled in
the complete 16 digit No. for VISa or MASTER, 15 digit No. for
AMEX.
- You filledin
the expiration Date and Card Security No. correctly.
- Your billing
address is exactly same to the address which your card was issued
by the bank. If you forgot to fill in any one of above, you
will get error message and will not ba able to go further. Please,
correct the info. and tryagain. If you still have difficulties,
please clear the cache and cookie in the preference of your browser,
quit the application, then open it again. Then, access to our
site try again (Sometimes, your cache still have the incorrect
info. and you may need clear it.
- For International
customer - Please select "Country" for both Shipping
Address and Billing Address even if the addresses is same. If
you forgot to select country for either one, you will get error
message. Google checkout is for US customer only so please click
"Checkout" (Dog icon) for international order.
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| Q
& A |
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Q: How can I check
my order Status?
A: After you place an order, you will get 3 e-mails. One is for order confirmation. Another two are for shipping confirmation and
your tracking Number issued by Fedex or USPS (for EMS only).
After you received the tracking Number, you can trace your order by access to http://www.fedex.com/us or http://www.usps.com
Q: How long will
it take for my order to ge to my door?
A: In the US, 1-4 days for East coast and 5-8 days for West coast from you receive he shipping confirmation e-mail. For International
10-14 days for First Class Mail International, 7-10 days for Priority, and 3-5 days for EMS.
Q: How does a refund
work?
A: All refund will be given in the same metod of original payment. Shipping fee is refundable only if we've sent wrong or defected item.
Q: Can I order or
questions by phone or fax?
A: No, we only accept
orders and questions through its secure server in the Internet.
Q: I have some problems
to check out and can't go further page or can't process my order.
Why?
A: Please make sure below
1. You filled in the complete 16 digit No. for VISa or MASTER, 15 digit No. for AMEX.
2. You filledin the expiration Date and Card Security No. correctly.
3. Your billing address is exactly same to the address which your card was issued by the bank.
If you forgot to fill in any one of above, you will get error message and will not ba able to go further. Please, correct the info.
and tryagain. If you still have difficulties, please clear the cache and cookie in the preference of your browser, quit the
application, then open it again. Then, access to our site try again (Sometimes, your cache still have the incorrect info. and you
may need clear it.
Q: If I send a question
by e-mail, how long will it take to get your response?
A: Generally, we
send response within 48 hours (If we think your question is in the
emergency, we response ASAP).
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| Customer
Service & About this Site |
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We accept any questions
or comment by E-mail only. We response within 48 hours (In the emergency,
we response ASAP).
Order Inquiry: order@teenytee.com
Any Questions : question@teenytee.com
Any Comments: comment@teenytee.com
This
site was originally created by a X-CM Stylist to introduce
new US T-shirt brands and new designers to Japanese
market. However, when we wear our product here in
NY, people were interested in. So we added US version
to our site.
Company
Information:
Business Name/ JBO (Japan Buying Office)
Address/ 790 Riverside Dr. #5-S New York, NY 10032
To
US Vendors:
We are always looking for new vendors who produce T-shirts or tops with a full of individual and original ideas.
If you are the one, please send e-mail at sales@teenytee.com
ANY FURTHER
QUESTIONS? Send e-mail.

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