Q: How can I check my order Status?

A: After you place your order, you will get 3 e-mails. One is for order confirmation. Another two are for shipping confirmation and your tracking Number or Delivery confirmation No. issued by FedEx or USPS (for EMS only).
After you received the tracking Number, you can trace your order by access to http://www.fedex.com/us or http://www.usps.com

Q: How long will it take for my order to get to my door?

A: In the US, 2-3 days for East coast and 3-5 days for West coast from the date you received the shipping confirmation e-mail. For International 10-14 days for First Class Mail International, 7-10 days for Priority, and 3-5 days for EMS.

Q: How does a refund work?

A: All refund will be given in the same method of original payment. Shipping fee is refundable only if we've sent wrong or defected item.

Q: Can I order or questions by phone or fax?

A: No, we only accept orders and questions through its secure server in the Internet.

Q: I have some problems to check out and can't go further page or can't process my order. Why?

A: Please make sure below
1. You filled in the complete 16 digit No. for Visa or MASTER, 15 digit No. for AMEX.
2. You filled-in the expiration Date and Card Security No. correctly.
3. Your billing address is exactly same to the address which your card was issued by the bank.

If you forgot to fill in any one of above, you will get error message and will not be able to go further. Please, correct the info.
and try again. If you still have difficulties, please clear the cache and cookie in the preference of your browser, quit the
application, then open it again. Then, access to our site try again (Sometimes, your cache still have the incorrect info. and you
may need clear it.

Q: If I send a question by e-mail, how long will it take to get your response?

A: Generally, we send response within 48 hours (If we think your question is in the emergency, we response ASAP).